Your Laser Is Dead. Now What?

24 August 2017

You know the old saying – hope for the best, but expect the worst. At work and in life, setbacks are inevitable. This is especially true if you work with complex sequencing equipment. But with a little patience, any challenge can be overcome. And today, we’re taking on one of the biggest challenges our end users face: lasers gone bad.

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Error Message Got You Down? Do These 3 Things First!

10 August 2017

We all know that uneasy, sinking feeling. It’s the end of the week, your machine is failing, and it feels like all is lost. Your plans to have a productive day at work are ruined, and so is your weekend. Sometimes your instrument has a different idea of fun. But that’s why you have SeqGen. Our expert team of service engineers are ready for any malfunction you might encounter. But before you give us a ring, there are a few simple steps you can take to expedite the troubleshooting process.


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