Troubleshooting Mass Spectrometers 4500/5500/6500

17 February 2022

Having issues activating your Mass Spectrometer profile?

Our expert team has helped many users to activate the profile in the hardware configuration. Troubleshooting your Mass Spectrometer is essential to figure out any issue when you cannot activate it. 

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Why does your Tecan Freedom EVO need an annual PM?

17 February 2022

Just like your car needs maintenance and oil change regularly to run smoothly, keeping up the maintenance schedule for your Tecan Freedom EVO is also recommended. 

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Continuing ABI 3130 and ABI 3130xl Service is Possible!

17 February 2022

                                               

The rumor has become a reality! Thermofisher has announced they will no longer sell consumables, such as the capillary array for your DNA Analyzer, ABI 3130/xl. If you have one of these machines, you’ve probably already gotten a notice saying that you’ll have to upgrade your instrument soon. Even though the immediate response to this action is stressful for some labs, SeqGen has a plan.

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Service, Buy and Sell from an ISO 9001:2015 certified company-SeqGen

09 February 2021

Our customers know that we are reliable and an affordable alternative for the maintenance and repair of their instruments.  However, new customers don’t know the type of instruments we service, that we sell and buy instruments, help you save on the cost of reagents, sell instrument parts, that we hold service trainings and that we are ISO 9001:2015 certified.

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COVID-19 Kits

31 March 2020

As a result of the recent inquiries on assisting with COVID-19 tests, we are providing a few steps to help you identify what is needed. The FDA has approved many COVID-19 testing kits and some of them are compatible with the ABI 7500 regular, 7500 Fast, and 7500 Fast DX. Please consider the following instructions to assist you in choosing the correct one.

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Our Array Cleaning Procedure Can Save Your Lab Up To $6000!

04 March 2020

One of the most common complaints we hear from our customers is they are seeing less than optimal results in their sequencing data. After making sure your machine is working properly, we often come to the conclusion that the issue is related to the capillary array.

Most of the time, the problem is simply a dirty capillary array. Over time, dried and degraded polymer will accumulate on the inner walls of your capillary array. This can adversely affect the resolution during sample runs and cause your results to suffer. Some common symptoms of a failing array are:

  • Loss of resolution
  • Broadening or “fat” peaks
  • Delayed DNA peaks
  • Blue or yellow bands in some, but not all of the capillaries
  • One or two capillaries showing no peaks at all
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3130 Series Training

02 December 2019

SeqGen is proud to have hosted a successful International Narcotics & Law Enforcement Affairs (INL) of the U.S. Department of State and U.S Department of Justice Criminal Investigative Training Assistance Program forensic development assistance course to the Iraq Ministry of Interior - Criminal Evidence Division (MoI-CED) DNA Unit.  This course, completed by sixteen Iraqi forensic DNA analysts and their Major General, provided competency in the independent professional maintenance of genetic analyzers for criminal forensic DNA profiling.  This course was vital towards the MoI-CED DNA Unit’s ISO/IEC 17025:2017 technical and management compliance.   

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What Do You Know About SeqGen?

20 November 2019

Our customers know that we are reliable and an affordable alternative for the maintenance and repair of their instruments.  However, new customers don’t know the type of instruments we service, that we sell and buy instruments, help you save on the cost of reagents, sell instrument parts, that we hold service trainings and that we are ISO 9001:2015 certified.

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Need to Purchase a DNA Analyzer/Sequencer?

09 September 2019

You are seeking a DNA analyzer/Sequencer but you are not quite sure which option is best for your needs? We can help! Simply give our sales representative a call to go over the specifications and your preferences to find the perfect match.

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HOW TO: Safely Move Your ABI 3730xl Instrument Down The Hall.

24 June 2019

We strongly recommend to have a professional handle any instrument move to avoid compromising its performance and most importantly to avoid any accidents. Mishandling this machine can be very costly. Please note that our engineers are highly qualified and trained to perform decommission, recommission and to prepare your machine for a short and long distance move.

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SeqGen is an independently owned and operated provider of repair services and refurbished laboratory equipment. Any product names, logos, brands, and other trademarks or images featured or referred to within the SeqGen website and/or on any social media forum are the property of their respective trademark holders or OEMs. These trademark holders are not affiliated with SeqGen or its website. These trademark holders do not sponsor or endorse SeqGen or any of its products or comments. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.