--- title: Fix the Intro.ini Missing or Incorrect Error on Your Tecan EVOware description: Fix the “C:\ProgramData\Tecan\EVOware\Intro.ini is missing or incorrect” error on your Tecan EVOware with step-by-step troubleshooting tips. image: https://blog.seqgen.com/hubfs/tecan-intro-is-missing.png --- - [MARKETPLACE](https://seqgen.com/marketplace/) - [CAREERS](https://seqgen.com/careers/) - [TERMS & CONDITIONS](https://seqgen.com/wp-content/uploads/2026/03/POL_011-Rev.A_Terms-and-Conditions-of-Sales-for-Products-and-Services.pdf) - [ISO 9001 CERTIFICATE](https://seqgen.com/wp-content/uploads/2026/01/SeqGen-Final-Cert_2026-2029.pdf) - [SALES INQUIRY](https://seqgen.com/sales-inquiry/) - [SERVICE REQUEST](http://seqgen.com/service-request/) - [TESTIMONIALS](https://seqgen.com/testimonials/) [![SeqGen](https://seqgen.com/wp-content/uploads/2020/03/seqgen_logo.png)](https://seqgen.com/) - [SeqMo Rewards](https://seqgen.com/seqmo-rewards/) - [HOME](https://seqgen.com/) - [ABOUT US](https://seqgen.com/about-us/) - 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This issue can be caused by an improper shutdown of the software or the system, which can corrupt or delete critical configuration user record files. ![tecan-intro-is-missing](https://blog.seqgen.com/hs-fs/hubfs/tecan-intro-is-missing.png?width=512&height=270&name=tecan-intro-is-missing.png) The good news is, you can resolve this problem with a simple repair process. This blog post will guide you through the steps to get your instrument up and running again. ## Understanding the Problem The Intro.ini file is a crucial configuration user record file for the EVOware software. When this file is missing or corrupted, the software cannot start correctly, leading to the error message you're seeing. This typically happens if the computer is turned off before the software has properly closed all its files. ## The Solution: Repairing the Intro.ini File The most reliable way to fix this issue is to force the EVOware installation software to generate a new, clean Intro.ini file. Here’s how you do it: Step 1: Backup the Existing Intro.ini File Before you do anything else, it's a good practice to back up the file that's causing the problem. This might seem counterintuitive since the file is reported as "missing or incorrect," but it ensures you have a backup copy in case something goes wrong. - Navigate to the following directory: C:\\ProgramData\\Tecan\\EVOware\\ - Locate the file named Intro.ini. - Right-click on the file and select **"Copy"** - Paste the file into a different folder, like your desktop or a new folder you create for this purpose. Step 2: Delete the Original Intro.ini File Now that you have a backup, you can safely remove the problematic file from its original location. - Go back to the C:\\ProgramData\\Tecan\\EVOware\\ folder. - Right-click on the Intro.ini file. - Select **"Delete"** This action will ensure that when you run the repair function, the software detects that the file is gone and will be prompted to create a new one. Step 3: Run the EVOware Repair Function The next step is to use your EVOware installation software to initiate a repair. - Insert your EVOware installation media (CD/DVD) or locate the installation file(.exe) on your computer. - Run the installer. - Instead of seeing the options to "Install" or "Uninstall," you should see a **"Repair"** option. Select it. - Follow the on-screen prompts to complete the repair process. The software will scan for missing or corrupted files and replace them. Step 4: Verify the Fix Once the repair is complete, it's time to check if the issue is resolved. - Power on your instrument and launch the EVOware software. - The software should now be able to start correctly without displaying the "Intro.ini is missing or incorrect" error. If the error persists after following these steps, you may need to perform a full reinstallation of the software. However, the repair process is often all that's needed to fix this specific issue. By following this simple troubleshooting guide, you can quickly resolve a common error and get back to using your instrument without further interruption. If the error persists after these steps, don’t hesitate to [contact our service team](https://seqgen.com/service-request/) for expert assistance. ---   SeqGen specializes in the repair, maintenance, and refurbishment of essential laboratory instruments used in DNA sequencing and genetic research. Our expertise covers a wide range of equipment, including DNA sequencers like the [ABI 3730/3730XL](https://seqgen.com/instrument-model/dna-analyzer/abi-3730-3730xl/), [3500/3500XL](https://seqgen.com/instrument-model/dna-analyzer/abi-3500-3500xl/), SCIEX LC/MS mass spectrometers such as the [SCIEX 6500+](https://seqgen.com/instrument-model/lc-ms/api-6500/), [TECAN Freedom EVO](https://seqgen.com/instrument-model/liquid-handler/tecan-freedom-evo/) liquid handlers, real-time PCR systems, thermal cyclers, and microplate readers. 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