--- title: How to request our services for your instruments? description: Follow these simple steps to submit the Service Request form. 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[REAL-TIME PCR](https://seqgen.com/instrument-model/real-time-pcr/) - [ABI 7300/7500](https://seqgen.com/instrument-model/real-time-pcr/abi-7300-7500/) - [ABI 7900](https://seqgen.com/instrument-model/real-time-pcr/abi-7900/) - [THERMAL CYCLERS](https://seqgen.com/instrument-model/thermal-cyclers/) - [ABI 2720](https://seqgen.com/instrument-model/thermal-cyclers/abi-2720-2/) - [ABI 9700](https://seqgen.com/instrument-model/thermal-cyclers/abi-9700/) - [ABI 9800](https://seqgen.com/instrument-model/thermal-cyclers/abi-9800/) - [LIQUID HANDLER](https://seqgen.com/instrument-model/liquid-handler/) - [Tecan Freedom Evo](https://seqgen.com/instrument-model/liquid-handler/tecan-freedom-evo/) - [SALES](https://seqgen.com/sales/) - [SERVICE](https://seqgen.com/service/) - [CONTACT](https://seqgen.com/contact/) - [SERVICE REQUEST](https://seqgen.com/service-request/) - [SALES INQUIRY](https://seqgen.com/sales-inquiry/) - [BLOG](https://blog.seqgen.com/) - [TESTIMONIALS](https://seqgen.com/testimonials/) - [ISO 9001 CERTIFICATE](https://seqgen.com/wp-content/uploads/2026/01/SeqGen-Final-Cert_2026-2029.pdf) # How to request our services for your instruments? 10 May 2023 [Others](https://blog.seqgen.com/topic/others) [2](https://blog.seqgen.com/how-to-request-our-services-for-your-instruments#comments-listing) ![How to request our services for your instruments](https://blog.seqgen.com/hs-fs/hubfs/How%20to%20request%20our%20services%20for%20your%20instruments.jpg?width=4867&height=3245&name=How%20to%20request%20our%20services%20for%20your%20instruments.jpg) At [SeqGen](https://seqgen.com/), we value your time and always strive to make requesting our services as efficient and streamlined as possible. By understanding how the process works, we can save you valuable time.  Our intuitive online platform is user-friendly, simplifying the request process and eliminating time-consuming hurdles. You can easily submit your service requests with just a few clicks and concise information input. With that in mind, here are the simple steps to follow when requesting our services. 1. Visit our [website](https://seqgen.com/) and click on [SERVICE REQUEST](https://seqgen.com/service-request/) located in the top bar menu or by visiting [seqgen.com/service-request/](https://seqgen.com/service-request/). If you find it convenient, bookmark the page for future use, ensuring easy access whenever you need our services. 2. Fill in the information in the [Service Request](https://seqgen.com/service-request/) form and include the following: - Serial number. This will enable us to efficiently look up your instrument’s service history and provide accurate reports after the service. - **Brief Description**. Provide a summary of the instrument symptoms. - **Error Message**. Please include the error message image. 1. Please complete the form, and our team will get in touch with you as soon as possible to provide any necessary assistance. We aim to make your service request experience as smooth as possible, allowing you to focus on what matters most while we take care of the rest. Need a service now? Time to follow those simple steps. ### Written by [Service Team](https://blog.seqgen.com/author/service-team) Search this site on Google Search Google ### Subscribe to Email Updates ## [![New Call-to-action](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/1939955/32eb2ce8-8e54-4e61-ad50-57f6b9b23d18.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/1939955/32eb2ce8-8e54-4e61-ad50-57f6b9b23d18)  ### Recent Posts ### Posts by Topic - [DNA Analyzer (49)](https://blog.seqgen.com/topic/dna-analyzer) - [Others (42)](https://blog.seqgen.com/topic/others) - [Crossword Puzzle (11)](https://blog.seqgen.com/topic/crossword-puzzle) - [3730 Series Genetic Analyzer (10)](https://blog.seqgen.com/topic/3730-series-genetic-analyzer) - [Tecan Freedom Evo (9)](https://blog.seqgen.com/topic/tecan-freedom-evo) - [AI 101 (6)](https://blog.seqgen.com/topic/ai-101) - [Archive (6)](https://blog.seqgen.com/topic/archive) - [Events/News (6)](https://blog.seqgen.com/topic/events-news) - 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The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Service Team", "url" : "https://blog.seqgen.com/author/service-team" }, "dateModified" : "2026-03-14T05:55:23.414Z", "datePublished" : "2023-05-10T18:55:38.000Z", "headline" : "How to request our services for your instruments?", "image" : [ "https://blog.seqgen.com/hubfs/How%20to%20request%20our%20services%20for%20your%20instruments.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.seqgen.com/how-to-request-our-services-for-your-instruments", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.seqgen.com/hubfs/SmallLogo-2.png" }, "name" : "SeqGen, Inc." } } ```