How to request our services for your instruments?

How to request our services for your instruments

At SeqGen, we value your time and always strive to make requesting our services as efficient and streamlined as possible. By understanding how the process works, we can save you valuable time. 

Our intuitive online platform is user-friendly, simplifying the request process and eliminating time-consuming hurdles. You can easily submit your service requests with just a few clicks and concise information input.

With that in mind, here are the simple steps to follow when requesting our services.

  1. Visit our website and click on SERVICE REQUEST located in the top bar menu or by visiting If you find it convenient, bookmark the page for future use, ensuring easy access whenever you need our services.
  2. Fill in the information in the Service Request form and include the following:
    • Serial number. This will enable us to efficiently look up your instrument’s service history and provide accurate reports after the service.
    • Brief Description. Provide a summary of the instrument symptoms.
    • Error Message. Please include the error message image.
  1. Please complete the form, and our team will get in touch with you as soon as possible to provide any necessary assistance.

We aim to make your service request experience as smooth as possible, allowing you to focus on what matters most while we take care of the rest.

Need a service now? Time to follow those simple steps.

Written by Service Team

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SeqGen is an independently owned and operated provider of repair services and refurbished laboratory equipment. Any product names, logos, brands, and other trademarks or images featured or referred to within the SeqGen website and/or on any social media forum are the property of their respective trademark holders or OEMs. These trademark holders are not affiliated with SeqGen or its website. These trademark holders do not sponsor or endorse SeqGen or any of its products or comments. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.