---
title: Troubleshooting the Te-Motion Error EVO_EVO_013_230 on Your Tecan
description: Learn how to troubleshoot the Tecan Te-Motion EVO_EVO_013_230 error. Step-by-step guidance to resolve issues and keep your EVO system running smoothly.
---

[SeqGen Blog](https://blog.seqgen.com)

# [Troubleshooting the Te-Motion Error EVO\_EVO\_013\_230 on Your Tecan](https://blog.seqgen.com/troubleshooting-the-te-motion-error-evo_evo_013_230-on-your-tecan)

 Written by [Service Team](https://blog.seqgen.com/author/service-team) | 03 September 2025

Encountering an error message like "**EVO\_EVO\_013\_230: Te-Motion error**" on your channel/cable assembly can be frustrating, especially when it prevents you from using the instrument. This error often appears to happen randomly, sometimes during initialization or in the middle of a script, particularly when the system is aspirating, dispensing, or picking up a Diti tip. While a simple restart might clear the error temporarily, it often returns and eventually becomes permanent.

## What is a Te-Motion Error?

A Te-Motion error indicates an issue with the movement or control of a specific channel's Z-rod motor. Think of it as a signal that something is mechanically wrong with the channel assembly itself. It's often not a software glitch but rather a hardware malfunction. This is why restarting the software or instrument may provide a brief reprieve but won't solve the underlying problem.

## Common Symptoms

You'll likely see this error message in your software, but here are some of the actions that might trigger it:

- **Getting a Diti tip:** The channel struggles to pick up a new disposable tip properly.
- **Aspirating liquid:** The diluter's syringe or plunger isn't moving correctly to draw in the liquid.
- **Dispensing liquid:** The system fails to push the liquid out smoothly.

## The Solution: A Channel Assembly Replacement

Based on these symptoms, the most likely cause is an **Air Liha** **malfunctioning channel/cable assembly**. This assembly is a complex component essential for precise liquid handling. When it fails, the channel can no longer perform its movements reliably, leading to the Te-Motion error.

Since this is a hardware issue, it requires a physical replacement. Software resets and other troubleshooting steps won't work in the long term because they can't fix a broken mechanical part.

## What to Do Next

If you're experiencing a persistent "Te-Motion error" on a specific channel, the next step is to schedule a service to replace the **Air Liha Channel assembly**. This is the most effective way to resolve the issue and get your diluter back up and running.

Please [contact our service team](https://seqgen.com/service-request/) to schedule this replacement.

 

 

SeqGen specializes in the repair, maintenance, and refurbishment of essential laboratory instruments used in DNA sequencing and genetic research. Our expertise covers a wide range of equipment, including DNA sequencers like the [ABI 3730/3730XL](https://seqgen.com/instrument-model/dna-analyzer/abi-3730-3730xl/), [3500/3500XL](https://seqgen.com/instrument-model/dna-analyzer/abi-3500-3500xl/), SCIEX LC/MS mass spectrometers such as the [SCIEX 6500+](https://seqgen.com/instrument-model/lc-ms/api-6500/), [TECAN Freedom EVO](https://seqgen.com/instrument-model/liquid-handler/tecan-freedom-evo/) liquid handlers, real-time PCR systems, thermal cyclers, and microplate readers. With experience in both current and legacy models, SeqGen provides cost-effective solutions at significantly lower prices than leading competitors.

[View full post](https://blog.seqgen.com/troubleshooting-the-te-motion-error-evo_evo_013_230-on-your-tecan)

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