At SeqGen, we value your time and always strive to make requesting our services as efficient and streamlined as possible. By understanding how the process works, we can save you valuable time.
Our intuitive online platform is user-friendly, simplifying the request process and eliminating time-consuming hurdles. You can easily submit your service requests with just a few clicks and concise information input.
With that in mind, here are the simple steps to follow when requesting our services.
- Visit our website and click on SERVICE REQUEST located in the top bar menu or by visiting seqgen.com/service-request/. If you find it convenient, bookmark the page for future use, ensuring easy access whenever you need our services.
- Fill in the information in the Service Request form and include the following:
- Serial number. This will enable us to efficiently look up your instrument’s service history and provide accurate reports after the service.
- Brief Description. Provide a summary of the instrument symptoms.
- Error Message. Please include the error message image.
- Please complete the form, and our team will get in touch with you as soon as possible to provide any necessary assistance.
We aim to make your service request experience as smooth as possible, allowing you to focus on what matters most while we take care of the rest.
Need a service now? Time to follow those simple steps.