To our valued customers,

You may have received information regarding third-party services. We understand you want to ensure your instrument receives the best possible maintenance. Therefore, we urge you to contact us for a fact-check before making any final decisions.

Are you seeing the frustrating error message "C:\ProgramData\Tecan\EVOware\Intro.ini is missing or incorrect" when you power on your instrument? This issue can be caused by an improper shutdown of the software or the system, which can corrupt or delete critical configuration user record files.

Are you a Tecan user who's encountered the frustrating "Error while connecting to MCS server: Invalid pointer" message when launching your EVOware Standard software? This issue can seem daunting, but it's often caused by improper shutdowns, driver conflicts, or hardware connection problems. This blog post provides a step-by-step troubleshooting guide to help you get back up and running.

Encountering an error message like "EVO_EVO_013_230: Te-Motion error" on your channel/cable assembly can be frustrating, especially when it prevents you from using the instrument. This error often appears to happen randomly, sometimes during initialization or in the middle of a script, particularly when the system is aspirating, dispensing, or picking up a Diti tip. While a simple restart might clear the error temporarily, it often returns and eventually becomes permanent.

Step away from the lab bench for a moment and give your brain a workout! In honor of National Back to School Prep Day, our August 2025 Lab Fun Break Crossword is here to challenge and entertain, with clues inspired by life in both the classroom and the lab.

Summer is in full swing, and we’re taking a detour from the lab to the great outdoors. Whether you’re a trailblazer or just dreaming of s’mores by the fire, this camping-themed crossword is packed with familiar gear, nature moments, and classic campfire vibes.

Not reaching “Ready” on your SCIEX Triple Quad 6500+? Vacuum pressure could be the culprit. Seeing flashing LEDs, high Torr readings, or sudden loss of sensitivity? You’re not alone—and the fix may be simpler than you think. This guide answers common questions about vacuum issues on the SCIEX 6500+ and walks you through quick checks to get your system back online.

Summer is officially here—and with it comes sunshine, longer days, and the perfect excuse to take a mental vacation (even if it’s just for 10 minutes at your workstation).

As researchers and labs around the world mark International Clinical Trials Day this month, we’re taking a moment to recognize the behind-the-scenes work that drives medical innovation — and inviting you to join us for a quick mental break.

Seeing the EVO_EVO_013_004 error code flash on your Tecan Freedom EVO system—especially when there’s no actual physical collision—can be frustrating and confusing. Don’t panic—you’re not alone! Discover the steps to resolve both real and false collision issues.