Service Team

Recent Posts

Troubleshooting Mass Spectrometers 4500/5500/6500

17 February 2022

Having issues activating your Mass Spectrometer profile?

Our expert team has helped many users to activate the profile in the hardware configuration. Troubleshooting your Mass Spectrometer is essential to figure out any issue when you cannot activate it. 

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Why does your Tecan Freedom EVO need an annual PM?

17 February 2022

Just like your car needs maintenance and oil change regularly to run smoothly, keeping up the maintenance schedule for your Tecan Freedom EVO is also recommended. 

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Continuing ABI 3130 and ABI 3130xl Service is Possible!

17 February 2022

                                               

The rumor has become a reality! Thermofisher has announced they will no longer sell consumables, such as the capillary array for your DNA Analyzer, ABI 3130/xl. If you have one of these machines, you’ve probably already gotten a notice saying that you’ll have to upgrade your instrument soon. Even though the immediate response to this action is stressful for some labs, SeqGen has a plan.

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Our Array Cleaning Procedure Can Save Your Lab Up To $6000!

04 March 2020

One of the most common complaints we hear from our customers is they are seeing less than optimal results in their sequencing data. After making sure your machine is working properly, we often come to the conclusion that the issue is related to the capillary array.

Most of the time, the problem is simply a dirty capillary array. Over time, dried and degraded polymer will accumulate on the inner walls of your capillary array. This can adversely affect the resolution during sample runs and cause your results to suffer. Some common symptoms of a failing array are:

  • Loss of resolution
  • Broadening or “fat” peaks
  • Delayed DNA peaks
  • Blue or yellow bands in some, but not all of the capillaries
  • One or two capillaries showing no peaks at all
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Spring Cleaning for Your Sequencer/qPCR

04 February 2016

Ok, so I know it’s not Spring just yet. I was quickly reminded of this fact this morning as my teeth were chattering while I brushed the snow off my car. But, warm weather is just around the corner and with it are many spring-cleaning projects.

The weather may still be cold, but now is a great time to do some cleaning around the lab. Your sequencer requires a good tune-up every year to make sure it is working properly. So to help guide you through this cleanup, we’ve listed some of the most common problems you may run into.

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