Leak Detected on Your ABI 3500? Here’s What To Do.


I have a confession: I put up my Christmas tree in mid-NovemberEager to fill my home with holiday cheer, I dragged my fake, pre-lit tree out of the attic, plugged it in, and expected pure bliss.  

But something was wrong. Two strands of lights decided to be their own light show, blinking and changing colors on their own command. Frustrated, I began to dig into the wiring, assessing everything from the bulb fuses to the circuitry. Nothing I did fixed the issue. Wouldn’t it be nice if Christmas lights came with troubleshooting instructions? Or, at the very least, error messages that pinpointed a general cause? 

Your sequencing instrument, on the other hand, can display a variety of error messages. But typically, its up to you, the end user, to decipher the issue your instrument is trying to communicate.      

3500 leak detect[3].jpg

Here are a few steps to follow if you ever encounter this message on an ABI 3500: “ERROR: leak detected during bubble compression.  

  1. Check for physical leakage around the array port, or the connection between the check valve, pump, and lower block where you install the anode buffer. 
  2. Bubbles may appear inside the pump chamber. 
  3. Perform a bubble remove wizard first to see if this clears the issue. 
  4. If a bubble is still present, SeqGen recommends using a conditioning reagent to perform a water wash and install another pouch of polymer. Then, rerun the bubble wizard function. 
  5. Make sure you have sufficient water inside the water tray and you have closed the syringe fitting tightly.   
  6. If you perform these steps and the error persists, it’s time to call our experienced team of engineers.  


Often, the issue is the one-way valve. This is a small silver valve where the polymer tube connects to the pump upper block. If the one-way valve leaks, it will cause the polymer in the pump to flow back into the polymer pouch when you fill the array with polymer. 

3500 pump[2].jpg

Life is full of little frustrations. But with a little help from SeqGen, your equipment will be back in action in no time. As for my tree, I just keep it on multi-color twinkle setting and cover it with gobs of tinsel. It looks great! 

Written by Daryle Baine

Subscribe to Email Updates

New Call-to-action 

Recent Posts

SeqGen is an independently owned and operated provider of repair services and refurbished laboratory equipment. Any product names, logos, brands, and other trademarks or images featured or referred to within the SeqGen website and/or on any social media forum are the property of their respective trademark holders or OEMs. These trademark holders are not affiliated with SeqGen or its website. These trademark holders do not sponsor or endorse SeqGen or any of its products or comments. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.