[Quick Answer]

Is your Tecan system dripping? Follow these four priority steps:

• Clear Air Bubbles: Run a Flush command (15mL Waste / 20mL Cleaner) via Direct Commands to eliminate bubbles from the liquid system.
• Check Hardware: If droplets occur after flushing, or are seen before power-on/during stand-by, check for air accumulation in the Source tank, FAWA pump, 3-way valve fittings, and syringes. Check the tightness of all fittings on the 3-way valves and syringes.
• Check for Clogs: If a water drop stays on the tip specifically after flushing, inspect for a clogged probe or clogged fixed tip.
• Adjust Software: If droplets only occur after dispensing (at the plate or waste), lower the Z-dispense height or adjust Liquid Class airgaps.

Are you seeing the frustrating error message "C:\ProgramData\Tecan\EVOware\Intro.ini is missing or incorrect" when you power on your instrument? This issue can be caused by an improper shutdown of the software or the system, which can corrupt or delete critical configuration user record files.

Are you a Tecan user who's encountered the frustrating "Error while connecting to MCS server: Invalid pointer" message when launching your EVOware Standard software? This issue can seem daunting, but it's often caused by improper shutdowns, driver conflicts, or hardware connection problems. This blog post provides a step-by-step troubleshooting guide to help you get back up and running.

Encountering an error message like "EVO_EVO_013_230: Te-Motion error" on your channel/cable assembly can be frustrating, especially when it prevents you from using the instrument. This error often appears to happen randomly, sometimes during initialization or in the middle of a script, particularly when the system is aspirating, dispensing, or picking up a Diti tip. While a simple restart might clear the error temporarily, it often returns and eventually becomes permanent.

Seeing the EVO_EVO_013_004 error code flash on your Tecan Freedom EVO system—especially when there’s no actual physical collision—can be frustrating and confusing. Don’t panic—you’re not alone! Discover the steps to resolve both real and false collision issues.

Just like your car needs maintenance and oil change regularly to run smoothly, keeping up the maintenance schedule for your Tecan Freedom EVO is also recommended.