To Health With Your Sequencers

20 July 2016

When it comes to your capillary sequencers, we always assume “Green is for go” signaling that everything is up and running smoothly.  You may be looking for the “green light” on your sequencer to ensure you’ve passed the initialization sequence, but it’s just not happening, even after rebooting.  Let’s go through just exactly what you should see.

First and foremost, when checking sequencer functionality, be certain the computer and sequencer are plugged in. Sounds like it doesn’t need to be said, but we’ve seen this issue before.  Also, if the machine has been in “idle” mode for a long period of time, it may have tripped the safety breaker and turned the machine off.  These are two items to check for immediately.

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What to do When Your Machine Wants a Vacation

08 June 2016

 

Judging from the number of “Out of Office” replies we are receiving these days, it seems that many of you are enjoying some well-deserved time off.  You will get the same response from me if you email in the next two weeks! Luckily, the amazing SeqGen team is awaiting your call and can help you with any service issue you may be facing. If you are planning an extended absence, don’t forget to also give your sequencer, PCR, or qPCR machine the proper vacation it needs.

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It's Never Too Late For Spring Cleaning

26 May 2016

Springtime may have come and gone, but it’s never too late to start your spring-cleaning! As a matter of fact, with a little bit of elbow grease and a lot of patience, you can restore your silver block 9700 thermal cycler to pristine condition. This is routine procedure when SeqGen performs preventative maintenance on the thermal cycler, but we are more than happy to share our trade secret! 

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Moving Your Machine Doesn't Have to Be Stressful

19 May 2016
 
Isn’t it convenient how everyone you know seems to be “busy” when you could really use their help to move? Moving, although an exciting time, can also be a stressful time. It’s hard enough trying to shove a giant couch up a stairwell, so we understand that moving sensitive lab equipment will certainly give you a few gray hairs. Moving equipment can put a halt to operations, which can temporarily pause a vital revenue stream.
 
As much as you’d like to snap your fingers and just enjoy the new location of your lab equipment, we seem to be out of genie lamps at the moment. But don’t worry, we’re here to help make your moving process as hassle-free as possible. At SeqGen, we know how important it is to complete the move quickly AND carefully in order to get your business back up and running as smoothly as possible. We are frequently hired to help with these tricky moves. Every move is different, but we have learned what questions to ask, and what it takes to make sure everything will go off without a hitch.
 
Here are some helpful tips to consider when moving your sequencer or qPCR machines:
 
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Capillary Leak Detected

27 April 2016


A recurring problem that we have seen of late is an error message stating: “Capillary Leak Detected”, but the capillary array is not necessarily due for replacement. If you’re like most people, you want to try everything you can before you order a new one (which could cost you thousands).

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Does Your Sequencer Still Think It's Spring Break?

22 March 2016

It’s that time of year again. The grey clouds are parting and the sun is poking its head out at long last. Spring break is here, and for a lot of people, that means turning your sequencer off for a while.

But what happens when you return to your lab with a nice tan, ready to work, and your sequencer wants a little more time off? Instead of starting up normally, your machine won’t connect to the computer, and all you see is that flashing yellow light.

We usually see this error in couple different instances. 

 

 

 


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We Want your Old Equipment!

17 February 2016

SeqGen, purchases used 3130’s and 3730’s and we want to make it worth your effort.Receive a FREE iPhone 6 when we purchase your old equipment.

We can help you earn a return on your investment or help fund your new equipment.

Give us a call to determine the value of the equipment (877) 561-3002.

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Love Your 3130? Keep it!

17 February 2016

We at SeqGen realize that the 3130 equipment is soon approaching obsolescence with Life Technology/Thermofisher, but we plan to maintain this Genetic Analyzer well into the future.

Our experienced engineers are among the best in the industry and our customers rave about the value they receive from us.

Please feel free to give us a call or complete this form. We will make sure to get a quote out to you immediately.

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Can You Prolong the Life of Your Capillary Array?

17 February 2016

Can You Prolong the Life of Your Capillary Array?

Frequently we hear from customers who are seeing less than optimal results in their sequencing data.  After ruling out mechanical problems, we often come to the conclusion that there are sample, reagent, or array related issues with the data.  When we finally narrow down the problem to the capillary array, the question inevitably arises “do I need to purchase a new array or can I do anything to bring this array back to life?” The simple answer to this question is “maybe”.

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Cost Saving Polymer Tips “They” Won’t Tell You

17 February 2016


My mama used to tell me “you learn something new everyday”. That certainly seems to be the case for me, even after almost 10 years as Manager of SeqGen.

The clever ideas I hear from our talented group of engineers never ceases to amaze me! Just the other day, James was sharing with me about the tips he gives our customers so that they can reduce their expenditure on polymer.

 

 

 

 

 

 

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SeqGen is an independently owned and operated provider of repair services and refurbished laboratory equipment. Any product names, logos, brands, and other trademarks or images featured or referred to within the SeqGen website and/or on any social media forum are the property of their respective trademark holders or OEMs. These trademark holders are not affiliated with SeqGen or its website. These trademark holders do not sponsor or endorse SeqGen or any of its products or comments. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.