Springtime may have come and gone, but it’s never too late to start your spring-cleaning! As a matter of fact, with a little bit of elbow grease and a lot of patience, you can restore your silver block 9700 thermal cycler to pristine condition. This is routine procedure when SeqGen performs preventative maintenance on the thermal cycler, but we are more than happy to share our trade secret!
No matter how big your lab is, you’ve probably asked yourself this question. It’s difficult to decide whether to continue on with the sequencer or qPCR you know and love, or go with the powerful new technology. When you start to consider things like service plans and the hassle of changing equipment, it can feel like an overwhelming decision. To make the right decision, there are a few things you should consider.
The most important thing from a servicer is support. Not just any support, but quick support and results. At SeqGen, our engineers are not only experts in their field with Masters Degrees in biology or engineering, but they’ve also been immersed in our culture of superior customer service.
Too often, mergers and acquisitions leave customers high and dry, without any kind of support for their machines and resources. It’s our job and number-one priority to care about you, and make sure you know that when you work with us, you are never just another client number.