It's Never Too Late For Spring Cleaning

26 May 2016

Springtime may have come and gone, but it’s never too late to start your spring-cleaning! As a matter of fact, with a little bit of elbow grease and a lot of patience, you can restore your silver block 9700 thermal cycler to pristine condition. This is routine procedure when SeqGen performs preventative maintenance on the thermal cycler, but we are more than happy to share our trade secret! 

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Moving Your Machine Doesn't Have to Be Stressful

19 May 2016
 
Isn’t it convenient how everyone you know seems to be “busy” when you could really use their help to move? Moving, although an exciting time, can also be a stressful time. It’s hard enough trying to shove a giant couch up a stairwell, so we understand that moving sensitive lab equipment will certainly give you a few gray hairs. Moving equipment can put a halt to operations, which can temporarily pause a vital revenue stream.
 
As much as you’d like to snap your fingers and just enjoy the new location of your lab equipment, we seem to be out of genie lamps at the moment. But don’t worry, we’re here to help make your moving process as hassle-free as possible. At SeqGen, we know how important it is to complete the move quickly AND carefully in order to get your business back up and running as smoothly as possible. We are frequently hired to help with these tricky moves. Every move is different, but we have learned what questions to ask, and what it takes to make sure everything will go off without a hitch.
 
Here are some helpful tips to consider when moving your sequencer or qPCR machines:
 
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Is It Time To Upgrade My Equipment?

12 May 2016

 

No matter how big your lab is, you’ve probably asked yourself this question. It’s difficult to decide whether to continue on with the sequencer or qPCR you know and love, or go with the powerful new technology. When you start to consider things like service plans and the hassle of changing equipment, it can feel like an overwhelming decision. To make the right decision, there are a few things you should consider.

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A Company You Can Count On

04 May 2016

 

The most important thing from a servicer is support. Not just any support, but quick support and results. At SeqGen, our engineers are not only experts in their field with Masters Degrees in biology or engineering, but they’ve also been immersed in our culture of superior customer service.

Too often, mergers and acquisitions leave customers high and dry, without any kind of support for their machines and resources. It’s our job and number-one priority to care about you, and make sure you know that when you work with us, you are never just another client number.

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