A Failure to Communicate


We hope everyone had a wonderful Thanksgiving and the pleasant memories are still looming with each bite of leftover turkey. For those of us that spent our holiday with our teenagers, we are well aware of that vacant blank stare when attempting any kind of communication at times! I think I will start texting my kid when it is time to clean up the dishes after the meal. Seems to be the only acceptable form of communication these days…

Similarly, our beloved sequencers also seem to have “down days”, when communication is not something they want to establish. Fortunately, re-establishing communication with a capillary electrophoresis machine is a lot simpler than rebooting your teen. I really don’t have any suggestions for the latter! As for the sequencers, here are our thoughts and suggestions.

If, upon initialization, your machine refuses to progress to a green light and remains at a yellow light status, you have several options:

  1. First of all reboot the machine and then the computer.
  2. Download our free 3730_3130 Connection Check guide.
  3. Call or email SeqGen for assistance.

Not all problems are this easy to solve, but we are here to assist. Give us a call, email, or comment on our blog.


Susan Henry
Service Team
SeqGen, Inc.

Written by Susan Henry

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