Just like your car needs maintenance and oil change regularly to run smoothly, keeping up the maintenance schedule for your Tecan Freedom EVO is also recommended. 

The rumor has become a reality! Thermofisher has announced they will no longer sell consumables, such as the capillary array for your DNA Analyzer, ABI 3130/xl. If you have one of these machines, you’ve probably already gotten a notice saying that you’ll have to upgrade your instrument soon. Even though the immediate response to this action is stressful for some labs, SeqGen has a plan.

Our customers know that we are reliable and an affordable alternative for the maintenance and repair of their instruments.  However, new customers don’t know the type of instruments we service, that we sell and buy instruments, help you save on the cost of reagents, sell instrument parts, that we hold service trainings and that we are ISO 9001:2015 certified.

As a result of the recent inquiries on assisting with COVID-19 tests, we are providing a few steps to help you identify what is needed. The FDA has approved many COVID-19 testing kits and some of them are compatible with the ABI 7500 regular, 7500 Fast, and 7500 Fast DX. Please consider the following instructions to assist you in choosing the correct one.

One of the most common complaints we hear from our customers is they are seeing less than optimal results in their sequencing data. After making sure your machine is working properly, we often come to the conclusion that the issue is related to the capillary array.

Most of the time, the problem is simply a dirty capillary array. Over time, dried and degraded polymer will accumulate on the inner walls of your capillary array. This can adversely affect the resolution during sample runs and cause your results to suffer. Some common symptoms of a failing array are:

• Loss of resolution
• Broadening or “fat” peaks
• Delayed DNA peaks
• Blue or yellow bands in some, but not all of the capillaries
• One or two capillaries showing no peaks at all

SeqGen is proud to have hosted a successful International Narcotics & Law Enforcement Affairs (INL) of the U.S. Department of State and U.S Department of Justice Criminal Investigative Training Assistance Program forensic development assistance course to the Iraq Ministry of Interior - Criminal Evidence Division (MoI-CED) DNA Unit.  This course, completed by sixteen Iraqi forensic DNA analysts and their Major General, provided competency in the independent professional maintenance of genetic analyzers for criminal forensic DNA profiling.  This course was vital towards the MoI-CED DNA Unit’s ISO/IEC 17025:2017 technical and management compliance.   

Our customers know that we are reliable and an affordable alternative for the maintenance and repair of their instruments.  However, new customers don’t know the type of instruments we service, that we sell and buy instruments, help you save on the cost of reagents, sell instrument parts, that we hold service trainings and that we are ISO 9001:2015 certified.

You are seeking a DNA analyzer/Sequencer but you are not quite sure which option is best for your needs? We can help! Simply give our sales representative a call to go over the specifications and your preferences to find the perfect match.

We strongly recommend to have a professional handle any instrument move to avoid compromising its performance and most importantly to avoid any accidents. Mishandling this machine can be very costly. Please note that our engineers are highly qualified and trained to perform decommission, recommission and to prepare your machine for a short and long distance move.

Please let me interrupt your day to make you aware of a situation.  We have just been made aware that several of our customers have received a suspicious email structured to appear as an invoice.      First off, this is not our format for invoices.   Secondly, all invoices are generated from Quickbooks.   Third, all invoices will be generated from one email: quickbooks@notification.intuit.com  NEVER from any individual.   We hope these have been caught by your internal spam filters, if not then please do not open and delete.   If you ever have any questions surrounding an emails received, please don't hesitate to contact SeqGen to verify the legitimacy of its content.     Our direct business line is 877-377-3743.