As a result of the recent inquiries on assisting with COVID-19 tests, we are providing a few steps to help you identify what is needed. The FDA has approved many COVID-19 testing kits and some of them are compatible with the ABI 7500 regular, 7500 Fast, and 7500 Fast DX. Please consider the following instructions to assist you in choosing the correct one.
One of the most common complaints we hear from our customers is they are seeing less than optimal results in their sequencing data. After making sure your machine is working properly, we often come to the conclusion that the issue is related to the capillary array.
Most of the time, the problem is simply a dirty capillary array. Over time, dried and degraded polymer will accumulate on the inner walls of your capillary array. This can adversely affect the resolution during sample runs and cause your results to suffer. Some common symptoms of a failing array are:
SeqGen is proud to have hosted a successful International Narcotics & Law Enforcement Affairs (INL) of the U.S. Department of State and U.S Department of Justice Criminal Investigative Training Assistance Program forensic development assistance course to the Iraq Ministry of Interior - Criminal Evidence Division (MoI-CED) DNA Unit. This course, completed by sixteen Iraqi forensic DNA analysts and their Major General, provided competency in the independent professional maintenance of genetic analyzers for criminal forensic DNA profiling. This course was vital towards the MoI-CED DNA Unit’s ISO/IEC 17025:2017 technical and management compliance.
Our customers know that we are reliable and an affordable alternative for the maintenance and repair of their instruments. However, new customers don’t know the type of instruments we service, that we sell and buy instruments, help you save on the cost of reagents, sell instrument parts, that we hold service trainings and that we are ISO 9001:2015 certified.
You are seeking a DNA analyzer/Sequencer but you are not quite sure which option is best for your needs? We can help! Simply give our sales representative a call to go over the specifications and your preferences to find the perfect match.
We strongly recommend to have a professional handle any instrument move to avoid compromising its performance and most importantly to avoid any accidents. Mishandling this machine can be very costly. Please note that our engineers are highly qualified and trained to perform decommission, recommission and to prepare your machine for a short and long distance move.
Please let me interrupt your day to make you aware of a situation. We have just been made aware that several of our customers have received a suspicious email structured to appear as an invoice. First off, this is not our format for invoices. Secondly, all invoices are generated from Quickbooks. Third, all invoices will be generated from one email: quickbooks@notification.intuit.com NEVER from any individual. We hope these have been caught by your internal spam filters, if not then please do not open and delete. If you ever have any questions surrounding an emails received, please don't hesitate to contact SeqGen to verify the legitimacy of its content. Our direct business line is 877-377-3743.
If your lab uses an ABI 3130/xl Genetic Analyzer or a 7900HT qPCR, we have some bad news. Thermofisher has discontinued service for these machines. As such, you may have received a notice saying you’ll need to upgrade your technology if you’d like to continue maintenance. But here's some good news: SeqGen plans to offer service coverage on these machines for many years to come!
I'm taking a step back in time from our technology-driven culture. I have been, for the past two weeks, living like a pioneer. Ok, more like a part-time pioneer. My refrigerator decided to throw in the towel and call it quits three days before Easter. Before finally calling a technician for help, I tried the standard troubleshooting process, hoping it would provide resolution.
Spring is officially here, and that means more sunlight to enjoy outside. With that in mind, I made a comment to my loving husband. Our deck's wooden boards have started to show the effects of seasonal heat, rain, and snow through the years. To prevent further damage, I suggested that we replace the decayed boards now and consider switching to composite in the future. And with that, I was off to CrossFit. I was only gone for an hour, but upon my return, I was shocked to find my deck was no more! In only 60 minutes, my husband and father-in-law had removed the surface boards to discover there was deeper decay in the support beams. Sometimes, the real issue isn't visible on the surface. You have to tear away the top layer to find the underlying problem.
