Winter is almost over, and warm temperatures are slowly coming back. The cold weather lowered my car's tire pressure, and I need to check if the ice has caused any minor damage. It is the perfect time to get my car wheels checked and maintained. 

We are going to the 33^rd International Symposium on Human Identification in Washington DC. Being an annual conference for DNA technology breakthroughs and related fields, ISHI has been an important event for us to meet and learn from excellent people in the forensic community.

Dear valued customer,

At SeqGen, we constantly look for new ways to improve our customer value and satisfaction. Unfortunately, the rumor has become a reality; Thermo Fisher has announced they will no longer sell consumables, such as the capillary array for your DNA Analyzer, ABI 3130/xl. However, we are reaching out to our loyal customers to let them know SeqGen can help; either from the service standpoint or upgrading your instrument. We are pleased to share that SeqGen has plenty of ABI 3500 and ABI 3500xl on sale.

Guess what? We are going to the ASMS annual conference this year and we are so excited to meet you there with a ton of talk about Mass Spectrometry. 

Having issues activating your Mass Spectrometer profile?

Our expert team has helped many users to activate the profile in the hardware configuration. Troubleshooting your Mass Spectrometer is essential to figure out any issue when you cannot activate it. 

Just like your car needs maintenance and oil change regularly to run smoothly, keeping up the maintenance schedule for your Tecan Freedom EVO is also recommended. 

The rumor has become a reality! Thermofisher has announced they will no longer sell consumables, such as the capillary array for your DNA Analyzer, ABI 3130/xl. If you have one of these machines, you’ve probably already gotten a notice saying that you’ll have to upgrade your instrument soon. Even though the immediate response to this action is stressful for some labs, SeqGen has a plan.

Our customers know that we are reliable and an affordable alternative for the maintenance and repair of their instruments.  However, new customers don’t know the type of instruments we service, that we sell and buy instruments, help you save on the cost of reagents, sell instrument parts, that we hold service trainings and that we are ISO 9001:2015 certified.

As a result of the recent inquiries on assisting with COVID-19 tests, we are providing a few steps to help you identify what is needed. The FDA has approved many COVID-19 testing kits and some of them are compatible with the ABI 7500 regular, 7500 Fast, and 7500 Fast DX. Please consider the following instructions to assist you in choosing the correct one.

One of the most common complaints we hear from our customers is they are seeing less than optimal results in their sequencing data. After making sure your machine is working properly, we often come to the conclusion that the issue is related to the capillary array.

Most of the time, the problem is simply a dirty capillary array. Over time, dried and degraded polymer will accumulate on the inner walls of your capillary array. This can adversely affect the resolution during sample runs and cause your results to suffer. Some common symptoms of a failing array are:

• Loss of resolution
• Broadening or “fat” peaks
• Delayed DNA peaks
• Blue or yellow bands in some, but not all of the capillaries
• One or two capillaries showing no peaks at all