Dealing with sequencer problems is hard enough when your machine notifies you of what’s wrong. But working with a machine that won’t give you any information can make you want to crawl under a rock.
A common service issue we see on 31xx and 3730 series machines is failure of the CCD camera. You may recognize this scenario: You arrive early Monday morning ready for a productive day of sequencing, load your plates, and then disaster strikes! All that appears in the array viewer is a black screen. Panic mode sets in. After a deep calming breath, you email SeqGen the screen captures for our expert engineers to review and troubleshoot. Within 2 hours, SeqGen’s expert team responds by email and then by telephone: “We are very sorry to report that your CCD camera has passed away.” RIP, CCD Camera. You gave us some great years!