Congratulations! You finally have a fancy new next-generation sequencer, and now your throughputs are going to go through the roof. However, just like with any sequencer, you need to have a coverage plan, for instances when something goes horribly wrong. You might think that you’ll be fine for the first year since Illumina provides a warranty, but that isn’t quite the case.
Illumina’s standard first-year warranty contract does not include a preventative maintenance visit, and neither does their basic service contract. If you choose to upgrade to Illumina’s Comprehensive and Advantage contract, you’ll receive one annual PM visit, but for many labs, that just isn’t enough. You can pay Illumina for additional PM visits, but you’re going to have to break open the piggy bank.
If you’re looking for a cost-effective, but reliable solution, you’ve come to the right place. With SeqGen’s newly announced NGS division, you can continue your basic contract with Illumina for reagent replacement coverage, and let us handle the preventative maintenance side. We can provide annual PM visits for your machines at a lower cost than upgrading to an Illumina service contract that provides the same service.
True to any service provided by SeqGen, we adhere to all laboratory compliance and regulatory requirements since we have structured our preventative maintenance service using the same format set forth by the OEM. And just like Illumina, we’ll make sure to replace and clean the required parts during maintenance. SeqGen will deliver the superior service you have come to expect from us, at a cost that enhances your bottom line.
Unsure if your MiSeq needs a PM visit? There are a few telltale clues that indicate it might be time to give us a call. Any time you see a loss of focus or clustering errors, it’s a dead giveaway that your machine needs a tune-up. Fluorescence-detected errors or flow-check errors are also common signs that it’s time to give your machine some TLC.
If you’re in need of a service visit, or you just want some more information about our next generation sequencing service options, we'd love to hear from you! We’re always here to lend a helping hand.