To our valued customers,

You may have received information regarding third-party services. We understand you want to ensure your instrument receives the best possible maintenance. Therefore, we urge you to contact us for a fact-check before making any final decisions.

Have you ever been in the middle of a busy lab day when your instrument suddenly has an issue? Downtime is frustrating, especially when you need immediate access to data or diagnostic tools. Don’t worry, we’ve got your back.

Instrument relocation is an unavoidable part of a lab relocation, transition or lab rearrangement. Regardless of moving distance, a successful relocation involves a two-part process of decommissioning and recommissioning to ensure that the instrument is up and running smoothly at the new location with minimum delays.

At SeqGen, we value your time and always strive to make requesting our services as efficient and streamlined as possible. By understanding how the process works, we can save you valuable time. 

Our customers know that we are reliable and an affordable alternative for the maintenance and repair of their instruments.  However, new customers don’t know the type of instruments we service, that we sell and buy instruments, help you save on the cost of reagents, sell instrument parts, that we hold service trainings and that we are ISO 9001:2015 certified.

As a result of the recent inquiries on assisting with COVID-19 tests, we are providing a few steps to help you identify what is needed. The FDA has approved many COVID-19 testing kits and some of them are compatible with the ABI 7500 regular, 7500 Fast, and 7500 Fast DX. Please consider the following instructions to assist you in choosing the correct one.

Our customers know that we are reliable and an affordable alternative for the maintenance and repair of their instruments.  However, new customers don’t know the type of instruments we service, that we sell and buy instruments, help you save on the cost of reagents, sell instrument parts, that we hold service trainings and that we are ISO 9001:2015 certified.

Please let me interrupt your day to make you aware of a situation.  We have just been made aware that several of our customers have received a suspicious email structured to appear as an invoice.      First off, this is not our format for invoices.   Secondly, all invoices are generated from Quickbooks.   Third, all invoices will be generated from one email: quickbooks@notification.intuit.com  NEVER from any individual.   We hope these have been caught by your internal spam filters, if not then please do not open and delete.   If you ever have any questions surrounding an emails received, please don't hesitate to contact SeqGen to verify the legitimacy of its content.     Our direct business line is 877-377-3743.  

If your lab uses an ABI 3130/xl Genetic Analyzer or a 7900HT qPCR, we have some bad news. Thermofisher has discontinued service for these machines. As such, you may have received a notice saying you’ll need to upgrade your technology if you’d like to continue maintenance. But here's some good news: SeqGen plans to offer service coverage on these machines for many years to come!

This year, I went a little overboard with my New Year’s resolutions. I'm all in, and by all in, I mean I have joined every gym and exercise class possible. In addition to CrossFit, I have started kickboxing, Krav Maga, indoor cycling, a running club, and I might even try yoga. After all, what better time to strive for change and self-improvement than the new year? Sure, we can commit to new habits any time of the year, but undeniably, there is more motivation once the calendar changes to January 1. Along with your goals for personal growth, what about making a resolution related to business?